Customer Testimonials
My service at this location with John was speedy and pleasant, everything got taken care of!
Everyone was so kind. This was my first time buying a car and everything went smoothly. Beu was very transparent and straightforward which I appreciated. Victor was also very kind and so were the other employees as well.
We were looking for a new car for like 2-3 weeks and finally and luckily came here at the end!
We dealt with Mohammad Iqbal who is the best sales person ever period!!! And Brittney from finance who is so fast and awesome that words can't even explain!
I just want to start by saying thank you to these two persons they stayed here until 10pm so we can close the deal, we felt so bad for them that I've apologized multiple times for that and they kept their compulsion and their professionalism which is beyond imaginable!!!
We ... Read More Google - Jun 25, 2026
Attention to detail. Very knowledgeable. Efficient and Friendly Service. Great Job! I will definitely return
Fast and easy process, decent cars and awesome sales people, I would recommend it to my friends and family.
We want to give a shout out and recommendation for calling on and asking for NEAL PERKINS to sell you a new VW. She is our patient, kind, and knowledgeable sales consultant who helped us easily trade in our beloved 11 year old Kia towards a Certified Pre Owned VW ID.4 AWD Pro in a very fair deal all around on busy Memorial Day 2026. This is our first Volkswagen in over 18 years and we love it so much we've already driven hundreds of miles. Neal made going to this car dealership an actual pleasure and even considering going back to ... Read More Google - Jun 23, 2026
John was very friendly and helpful. The service was thorough, including a video outlining the remaining life of my tires and brake pads. It was the easiest dealership experience I've ever had!
Went in for a recall visit was told it was going to take 1hr, took almost 3 was waiting too with no updates I had to ask for my car,
When I took the car in I dealt with Victor he was very pleasant and helpful. I have id.4, there wasn’t much other than software updates if anything that needed to be done. I was told that my car could use an alignment, but it wasn’t urgent. I don’t know the name of the gentleman who helped me when I picked the car up, but he was also very pleasant.
Very easy transaction. Done primarily over the phone. Was debating between a couple options and gave the dealership an opportunity to make a compelling offer. They did and we completed the deal. Car was sourced and ready a couple days after the first call. Easy in and out. Vahe did a good job and was easy to deal with. Finance processor was also very professional. Have purchased many vehicles in my day and this was one of the top 3 experiences due to ease and the absence of last minute shenanigans that some dealerships try and pull sometimes.
The got me in and changed my oil in a timely manner. All service on car has been done at this dealership.
Frank was very warm and welcoming. I had an excellent experience interacting with him. My car was serviced quickly at a great price. I am extremely grateful for the service he provided.
I have been using Thousand Oaks Volkswagen for many years. I always get great service. The appointment is always right on time. The estimates are always spot on a very good service. Very happy with it.
Addressed the recall and 20,000 mile service professionally, politely and correctly. Great atmosphere. Everyone was smiling. 5-star experience.
I HAVE BEEN BRINGING MY VW’S HERE FOR OVER 25 YEARS. ALWAYS HAVE COMPLETE TRUST IN FRANK OR JOHN DON BLOCK
Dealing with the Service Department employees is a pleasure.. Having a great Service Department, keeps the customers coming thru the front door of the Dealership..
Unfortunately, it was very expensive, but besides that, Victor explained the process Victor let me know what the video meant
It was great. Everyone was nice and I was called when my car was ready
Service manager was great, service tech did make a mess all over my passenger seat when they took out the filter that wasn't on the work order. That was not appreciated.
Honest, fast service John explained everything and listened to my questions. Kept me updated with everything going on
Everyone is great to work with here! They Make Car buying a pleasurable experience again!
Always excellent service, responsive to the car's needs, good at follow-up and advice. Very knowledgeable, conscientious, courteous and a pleasure to work with.
Everything was smooth, Mohammad took care of us. We love our new VW! Great job!
Friendly team of guys. Very courteous, knowledgable and pleasant. Awesome times 6! Repeat previous text message 3 more times
I have been a customer at Volkswagen Thousand Oaks for several years and the customer service in the service department has always been great.
Jay is the best! Great customer service and great service on my Jetta. Keep on rocking you guys!
He was very professional, great service, and very polite. A pleasure working with him. He got me in and out very fast
Nice experience, they take care of you in a professional matter. I would recommend people to go to the dealership to get their car serviced
Appointments are useless. They weren't truthful on their comments. They really didn't care about how long I waited for my vehicle.
Great experience, nice service team, helpful and friendly Knowledgeable nice accommodating Above and beyond team
Experienced Employees make all the difference, when dealing with automotive vehicles.. Easy peasy in and out..
Dropped the car off. They couldn't replicate any of my concerns. No charge. Even gave me a coupon for a free car wash
Great dealership and super easy to work with. Tyler was my salesman and he was responsive, knowledgeable, and really attentive to the details. Definitely one of easiest car-buying experiences I've had. Thanks, all!
Ivani helped me get the car I wanted without compromising on features. He was kind, helpful and easy to work with
Everything was fixed as expected but your system kept asking me to pay for parts and diagnostic fees on a warranty repair. I had to call to have someone override that to get the work started
It's a very personable dealership. All the techs are very friendly, knowledgeable and friendly. It's a very personable dealership. All the techs are very friendly, knowledgeable and extremely helpful and accommodating.
Victor was friendly. He was thorough in explaining what my car needed and why. He was also very knowledgeable in about the questions I had.
They were really professionals They took the time to explain to us any doubt that we have in regard of our new car
Great team. Only reason I can't give a 5 is we had to wait over a week for Zurich to get an inspector on site. I understand that's a Zurich problem, but the product was sold to us by the dealership. They made yall look bad, even though I realize it wasn't your fault.
Excellent attentive service. Always helpful and informative. John is fabulous to work with as is the dealership.
Great costumes service , great deals , very happy choosing Volkswagen Thousand Oaks. , will do business again
Easy helpful quick Everyone was super kind, helpful, understanding, and informative Based on my experience, I would definitely recommend this team
Dropped my car off and was given a free loaner car because it was an electrical issue that was likely to take a few days. Everything was completed in a few days and my service advisor Victor kept me apprised of status along the way.
I drive from Oxnard to come to this dealership instead of the Ventura location. Everyone is super nice and helpful. I'll continue to make the drive!
Pleasant experience with the service dept, staff were kind, courteous and considerate. This is the 2nd time we’ve brought the 2019 red beetle in for service and had a great experience both times. We’ve just started looking for another car, the service dept here put VW on our list of choices. I’d like to commend Frank Olvera and the young man who did the intake when we dropped the car off - I can’t find his business card unfortunately.
Like how fast the entire process is, and how the technician shows in a video the results of the inspection.
Thank you to Mohammad and the finance team and Thousand Oaks, VW. I just purchased a 2025 Tiguan and had a really positive and stress free experience. I had done a lot of research on cars and Mohammad greeted me on the lot. He was super friendly, chill and knowledgeable about the cars. I am rebuilding my credit and there was no shame or judgement from him. And he seemed confident that we could make something work. He selected two options based on what I was looking for and after a test drive, we ran the numbers, the Tiguan was the ... Read More Google - May 30, 2026
Everyone that works there accommodate you and ask have you been helped? That's why I have purchased two vehicles there and my third one will be from them also.. ??
Just friendly honest service that's appreciated Jay was excellent and very responsive throughout the entire process. I really appreciated the friendly, honest service and how easy he made everything.
The dealership was extremely helpful and offered a no pressure experience. Price was as described and they gave me a really good deal on the vehicle. Staff was friendly and helpful.
Volkswagen Thousand Oaks Dealership is by far the most attentive experience we ever received while having the car. All the staff I connected with was attentive, respectful, and most importantly helpful. John Garcia was the representative that truly made sure I was taken care of. Gave me all the details and went the extra mile to help get my car towed.
I arrived to my appointment and they checked my vehicle in for maintenance service while I waited at the dealership. They were able to get my vehicle back to me quickly.
We are always satisfied with our experience when working Frank and John G. They do a great job.
My daughter is 18 she brought in her VW beetle. He helped her understand what kind of lock she needed for her tires and priced her out on two new tires. Pricing was fair. Estimate was great work was done quickly and efficiently. Really loved the inspection report we got Super happy with how everything went.
Jay and Alex the service writers and manager were fantastic there was a lot of issues updating my ID buzz. The head mechanic he was also awesome I appreciated all their work.
Frank is always kind and respectful. I trust him. I would send anyone there for service.
It was very easy for me. Everyone was so courteous. I am most appreciative of the behavior of all the staff. As to the visit – no problemo. Thank you very much. Ray Brown
Excellent, very helpful. Communicative about everything and made the visit very stress free. Overall great day with Victor at Volkswagen
These guys are great! Finished in the amount of time they said and the process was very smooth! Didn’t try to over sell me on anything and were very kind! I will be back for my next service! Frank is the best btw he’s always nice to work with!
Friendly Cheerful Efficient KNOWLEDGABLE WillIng to help each other Overall -OUTSTANDING Magnificent Superb Keep them all,
It went very well. The Uber ride went well
Victor in service was more than helpful, it was great having him take care of my Atlas. Very easy process
Professional, courteous and friendly welcome & at completion of service. Frank is good listener to questions with willingness to resolve concerns when it comes to car service and utmost safety measures.
Victor, my service advisor, understood my concern for a recurring issue on my ID4. He was very helpful and patient with me. He kept me updated and after issue was resolved he checked with me to make sure it hadn’t come up again.
Very polite and knowledgeable. Neftin is a great dealership. I recommend them highly. Great People
This was a great experiment.
Easy to deal with. Doesn't try to upsell me on anything I don't need Great
John in service and the parts team are the BEST. I don’t know what I’d do without them. Thanks for the keeping the car running! GO TEAM VW ✌️
They were polite and respectful from the moment I entered until I picked up my car and left. They explained everything to me, talked me through everything and even gave me some future advice on a couple of issues. They were open, transparent, and respectful!!
Nice workers! I appreciate the Uber ride and the great service and getting everything completed
Took my VW convertible in for some emergency service. Initial quote was very high but the service manager was willing to work with us to find different options to better meet our budget and still fix the car.
They were respectful, patient and understanding And very great customer service that was for service department.
Beau knows Volkswagens! Excellent at his job. The dealership is great and helped get me in the car I wanted. Thanks!
Very kind and accommodating. My car was finished and there was good communication in a reasonable time.
Worked with me and family to work out a good deal, made sure I was taken care of
I took my car to this Volkswagen before a big roadtrip and John helped me. It was the best experience I have ever had at a dealership!! There ended up being a big unexpected issue with my car and John went above and beyond to make sure my car got back to be in a timely manner and communicated very well. He was extremely helpful, and I can’t say enough good things!!
Frank very helpful and courteous. Third time for same trouble. Hopefully they fixed it this time
From greeting to delivery it was as pleasant as spending 2k can be. John and Frank were helpful in prioritizing the work needed. Alex was super helping stay in budget. Ron’s team in parts made sure to get parts right first time and technician Mike Swancutt did a great job. It is appreciated to feel this much support with the team I’ve had the pleasure of getting to know over many years!
Very pleasant service advisor, Jay. Communication was positive. Quiet waiting area.
This was the first time having our car serviced at this dealership. They were attentive and professional. They performed the service very quickly. I will definitely come here again next time.
I had an amazing experience with Volkswagen From start to finish, the service was professional, honest, and efficient. They took incredible care of my car and made the entire process stress-free.
A special thank you to John for going above and beyond with outstanding customer service. John was knowledgeable, friendly, and kept me updated every step of the way. It’s rare to find someone who genuinely cares about both the customer and the quality of the work being done.
My car is running perfectly, and I couldn’t be happier with the experience. I highly recommend Volwageb to anyone ... Read More Google - May 9, 2026
Went in for my fist service on my 2024 Tiguan today at VW Thousand Oaks. The dealership is neat and waiting room has plenty of seating and TV. The five star review is for service advisor Jay P. who helped me. He was friendly and easy to work with, a good representation of the business. I added him to my phone contacts and would not hesitate to work with Jay for all of my VW service needs. A simple transaction but handled professionally and with a friendly, welcoming approach.
They are awesome.John is a great guy. He got a ride for me and serviced my car as soon as possible. Defy, next time I will go there.
Fantastic bunch Vahe and Brittany were top notch professional and pleasant to deal with i highly recommend this dealer
Dealership is in a great place easy to get to, John in service always greets you with warm welcome.
Kept me up to date. Easy to reach and deal with. Great customer service for sure!
Great Service and Great People! Great Deal as well! Did everything to make sure I was happy and satisfied! Ask for Daniel! He will take great Care of You!
Everyone at this dealership service was excellent! Frank, the mechanic, provided a very good video review of my car, and Alex provided excellent, courteous comprehensive customer service. I recommend highly!! thanks to everyone.
Everyone was very helpful. They did a quick diagnostic on my car. Replaced my battery in a timely manner. Everything was completed within an hour. Thank you.
Great dealership, very responsive and good selection of vehicles. Got a great deal on a used EV
The service was gracious and professional. The personal service given was awesome and was delivered in comfortable manner.