Customer Testimonials
Ask for Mohammad Iqbal If you hate the back-and-forth headache of car buying, go straight to Mohammad. He was upfront and transparent, and he cut straight to the best numbers without making me sit through hours of tedious negotiation. Got a fantastic deal with zero wasted time. If you want a smooth experience and a great price, ask for Mohammad Iqbal!
Ask for Mohammad Iqbal If you hate the back-and-forth headache of car buying, go straight to Mohammad. He was upfront and transparent, and he cut straight to the best numbers without making me sit through hours of tedious negotiation. Got a fantastic deal with zero wasted time. If you want a smooth experience and a great price, ask for Mohammad Iqbal!
Great experience purchasing our new Tiguan. Beau and the entire sales team were friendly, no pressure and very helpful throughout the process. Nick in finance was equally strong and the entire experience was great. Thanks, Volkswagen Thousand Oaks.
Daniel Malk, gets 1 star. If I could give him -10, I would. DO NOT get any assistance from him, worse customer service. Horrible experience working with him for the short time it was. He does not follow up with customers, only when it’s convenient and benefits him. I’m starting to realize that most employees here do not respond to calls or emails, for well over one week. Visiting the dealership in person might get you somewhere, after they’ve kept you there for a good 3-4 hours, literally. I’ve been very patient with them but one can ... Read More Google - Nov 5, 2026
Yesterday we bought a new VW buzz from Memo and everybody was great the finance gentleman was great the whole sales team were awesome!!!! If you want a V W you should go there it was well worth the drive. THANK YOU SOOOOO MUCH GREAT SERVICE EVER! SINCERELY ALFRED AND CARLENE RAMIREZ
Memo was a great salesman and the finance gentleman was awesome! Thank you very much 😊
Services is great but sales you need to be very prepared else you will be stuck with a not so good deal
Purchased a used vehicle from this dealership and found out my key fob wasn't working. I contacted the dealership the next morning and touched base with the sales manager, Brenton Laughlin and informed him of my situation. He along with the service director Alex Crostic, went above and beyond and did everything in their power to help me fix my issue. Mind you, the vehicle i purchased was not a Volkswagen. My experience was amazing, they gave me a brand new loaner vehicle and kept me informed along with the whole process. Not only did they fix my vehicle, ... Read More Yelp - Oct 9, 2026
My experience with the dealership has not been great, specifically with the service department. I’ve had the car for less than 5 months and I have dealt with two known issues in that short time. This means a) unexpected trips to the dealership which have interfered with my work schedule, b) even though the problems have been covered by warranty I’ve had additional costs because they haven’t had any loaner vehicles available for me, and c) the worst part, and the reason I’m writing this review, is Frank’s (service department) terrible attitude and customer service… very ... Read More Google - Oct 5, 2026
After having our Volkswagen ID.4 serviced here, I thought we had found an honest and reputable dealer that cared about their customers. Unfortunately, during my recent dealings with them to purchase my leased vehicle, I found that their care for the customer is not their top priority. In an effort to find out some information I had left multiple messages for various people at the dealership. None of them had found the time to return a phone call and I had to call back today to finally speak to someone directly. This is not the kind of service and response ... Read More Yelp - Sep 30, 2026
Pending review on their service department, will update
I waited over 3 hours for a routine maintenance service on an ID4 electric car. The wait was much much longer than any doctors' visit. They totally not resecting my time and my loyalty to them.
Need yo watch carefully when signing contracts that act that they doing you a favor but actually manipulate the numbers so they make more BE CAREFUL ALSO WATCH FOR WERE DOING YOU A FAVOR SPEECH
I had a great experience with the service department at the Volkswagen dealer in Thousand Oaks, especially because of Alex. He went above and beyond to help me with my Tiguan and made the whole experience so much easier. Alex was professional, knowledgeable, patient, and genuinely cared about helping me. I truly appreciate everything he did and cannot thank him enough for his outstanding customer service. If you need service for your Volkswagen, I highly recommend asking for Alex. He is a true asset to the dealership!
I recently purchased a VW Tiguan SE from the Volkswagen dealership in Thousand Oaks, and I had a really positive experience working with Vahe Kochinyan and his manager, Brad Herrling.
Vahe was kind, patient, knowledgeable, and very easy to work with. He answered all of my questions, took the time to explain everything clearly, and never made me feel pressured. I especially appreciated how straightforward and honest he was about the available discounts, specials, and what could and could not be done.
Brad was also very professional and helpful throughout the negotiation process. I truly appreciated their willingness to work ... Read More Google - Aug 18, 2026
VICTOR is the worst and most rudest sales person I have ever encountered in any dealership in my entire life. He is a fraud literally asking to give him personal money out of my pocket so the lease payment is cheaper for us. I never thought I would experience anything like this in my entire lifetime. Avoid this place at all costs.
Thank you, Victor! I finally had to upgrade my car because I needed more space to make my job easier. I reached out to Victor, and he had me in and out of the dealership the same day I called him about the Tiguan I saw online. Honest business. Love you victor!!!!!!
Dealership misleading and oversells buyers. They fix numbers to sell extra on vehicles you didnt ask for or want. They scam specialist especially the sales management team Dont go by monthly numbers when financial call you in to sign deal if you didnt ask for extra warranty make them remove it. They get interest rate lower to sell you package but if you DONT WANT PACKAGE YOU MONTHLY RATE WILL BE EVEN LESS ITS A SCAM AND FRUAD
Didn't have a good experience. Appointments don't mean anything. They think we, as customers are doing them a favor by bringing our cars to them.
Well Unfortunately i fell for there scam also they forged numbers in there benefits manipulating numbers. Thats FRUAD WATCH OUT FOR BRENTON SALES MGR. I CONTACTED Ventura county DA to see if there something legally they can do about scam there doing on customer
I always drove by this VW dealership and wondered why it seemed emptier than other dealerships nearby. After my experience, I understood why. And it had everything to do with the staff.
I received a written quote for my trade-in and returned two days later expecting them to honor it. Instead, the numbers were completely changed. The used car manager, Sevan, was the one who changed the valuation completely changing the number another manager had given prior. Rather than standing behind the written quote, the staff started pointing fingers at each other, with one salesperson claiming another had made a ... Read More Google - Jul 16, 2026
Purchase process was pretty straightforward and painless. Enjoyed working with Mohammed and Beau. Post purchase I had some questions and clarifications needed, which were taken care of with ease. I would purchase here again.
My service at this location with John was speedy and pleasant, everything got taken care of!
Everyone was so kind. This was my first time buying a car and everything went smoothly. Beu was very transparent and straightforward which I appreciated. Victor was also very kind and so were the other employees as well.
We were looking for a new car for like 2-3 weeks and finally and luckily came here at the end!
We dealt with Mohammad Iqbal who is the best sales person ever period!!! And Brittney from finance who is so fast and awesome that words can't even explain!
I just want to start by saying thank you to these two persons they stayed here until 10pm so we can close the deal, we felt so bad for them that I've apologized multiple times for that and they kept their compulsion and their professionalism which is beyond imaginable!!!
We ... Read More Google - Jun 25, 2026
Attention to detail. Very knowledgeable. Efficient and Friendly Service. Great Job! I will definitely return
Fast and easy process, decent cars and awesome sales people, I would recommend it to my friends and family.
We want to give a shout out and recommendation for calling on and asking for NEAL PERKINS to sell you a new VW. She is our patient, kind, and knowledgeable sales consultant who helped us easily trade in our beloved 11 year old Kia towards a Certified Pre Owned VW ID.4 AWD Pro in a very fair deal all around on busy Memorial Day 2026. This is our first Volkswagen in over 18 years and we love it so much we've already driven hundreds of miles. Neal made going to this car dealership an actual pleasure and even considering going back to ... Read More Google - Jun 23, 2026
John was very friendly and helpful. The service was thorough, including a video outlining the remaining life of my tires and brake pads. It was the easiest dealership experience I've ever had!
Went in for a recall visit was told it was going to take 1hr, took almost 3 was waiting too with no updates I had to ask for my car,
When I took the car in I dealt with Victor he was very pleasant and helpful. I have id.4, there wasn’t much other than software updates if anything that needed to be done. I was told that my car could use an alignment, but it wasn’t urgent. I don’t know the name of the gentleman who helped me when I picked the car up, but he was also very pleasant.
Very easy transaction. Done primarily over the phone. Was debating between a couple options and gave the dealership an opportunity to make a compelling offer. They did and we completed the deal. Car was sourced and ready a couple days after the first call. Easy in and out. Vahe did a good job and was easy to deal with. Finance processor was also very professional. Have purchased many vehicles in my day and this was one of the top 3 experiences due to ease and the absence of last minute shenanigans that some dealerships try and pull sometimes.
The got me in and changed my oil in a timely manner. All service on car has been done at this dealership.
Frank was very warm and welcoming. I had an excellent experience interacting with him. My car was serviced quickly at a great price. I am extremely grateful for the service he provided.
I have been using Thousand Oaks Volkswagen for many years. I always get great service. The appointment is always right on time. The estimates are always spot on a very good service. Very happy with it.
Addressed the recall and 20,000 mile service professionally, politely and correctly. Great atmosphere. Everyone was smiling. 5-star experience.
I HAVE BEEN BRINGING MY VW’S HERE FOR OVER 25 YEARS. ALWAYS HAVE COMPLETE TRUST IN FRANK OR JOHN DON BLOCK
Dealing with the Service Department employees is a pleasure.. Having a great Service Department, keeps the customers coming thru the front door of the Dealership..
Unfortunately, it was very expensive, but besides that, Victor explained the process Victor let me know what the video meant
It was great. Everyone was nice and I was called when my car was ready
Service manager was great, service tech did make a mess all over my passenger seat when they took out the filter that wasn't on the work order. That was not appreciated.
Honest, fast service John explained everything and listened to my questions. Kept me updated with everything going on
Everyone is great to work with here! They Make Car buying a pleasurable experience again!
Always excellent service, responsive to the car's needs, good at follow-up and advice. Very knowledgeable, conscientious, courteous and a pleasure to work with.
Everything was smooth, Mohammad took care of us. We love our new VW! Great job!
Friendly team of guys. Very courteous, knowledgable and pleasant. Awesome times 6! Repeat previous text message 3 more times
I had a very disappointing experience during my vehicle purchase process at this dealership. (Spoiler I didn't purchase it) I came in as a serious, qualified buyer with lender approval already secured and a reasonable offer ready to move forward. I have previously owned two Volkswagen vehicles and returned to the brand with the intention of purchasing again. Despite being fully prepared to complete a deal, communication throughout the process was inconsistent and slow. I did not feel there was a genuine effort to engage, negotiate, or work toward earning the business. I worked with Beau (if you call ... Read More Yelp - Jun 9, 2026
I have been a customer at Volkswagen Thousand Oaks for several years and the customer service in the service department has always been great.
Jay is the best! Great customer service and great service on my Jetta. Keep on rocking you guys!
He was very professional, great service, and very polite. A pleasure working with him. He got me in and out very fast
Appointments are useless. They weren't truthful on their comments. They really didn't care about how long I waited for my vehicle.
Great experience, nice service team, helpful and friendly Knowledgeable nice accommodating Above and beyond team
Experienced Employees make all the difference, when dealing with automotive vehicles.. Easy peasy in and out..
Dropped the car off. They couldn't replicate any of my concerns. No charge. Even gave me a coupon for a free car wash
Great dealership and super easy to work with. Tyler was my salesman and he was responsive, knowledgeable, and really attentive to the details. Definitely one of easiest car-buying experiences I've had. Thanks, all!
Everything was fixed as expected but your system kept asking me to pay for parts and diagnostic fees on a warranty repair. I had to call to have someone override that to get the work started
It's a very personable dealership. All the techs are very friendly, knowledgeable and friendly. It's a very personable dealership. All the techs are very friendly, knowledgeable and extremely helpful and accommodating.
Not friendly very dismissive. Will lie right to your face with a smile. Would of liked to of gotten the gentleman's name?But no name tag. Just told he was the manager.
Victor was friendly. He was thorough in explaining what my car needed and why. He was also very knowledgeable in about the questions I had.
They were really professionals They took the time to explain to us any doubt that we have in regard of our new car
Great team. Only reason I can't give a 5 is we had to wait over a week for Zurich to get an inspector on site. I understand that's a Zurich problem, but the product was sold to us by the dealership. They made yall look bad, even though I realize it wasn't your fault.
Excellent attentive service. Always helpful and informative. John is fabulous to work with as is the dealership.
Great costumes service , great deals , very happy choosing Volkswagen Thousand Oaks. , will do business again
Easy helpful quick Everyone was super kind, helpful, understanding, and informative Based on my experience, I would definitely recommend this team
Dropped my car off and was given a free loaner car because it was an electrical issue that was likely to take a few days. Everything was completed in a few days and my service advisor Victor kept me apprised of status along the way.
I drive from Oxnard to come to this dealership instead of the Ventura location. Everyone is super nice and helpful. I'll continue to make the drive!
Pleasant experience with the service dept, staff were kind, courteous and considerate. This is the 2nd time we’ve brought the 2019 red beetle in for service and had a great experience both times. We’ve just started looking for another car, the service dept here put VW on our list of choices. I’d like to commend Frank Olvera and the young man who did the intake when we dropped the car off - I can’t find his business card unfortunately.
Like how fast the entire process is, and how the technician shows in a video the results of the inspection.
Thank you to Mohammad and the finance team and Thousand Oaks, VW. I just purchased a 2025 Tiguan and had a really positive and stress free experience. I had done a lot of research on cars and Mohammad greeted me on the lot. He was super friendly, chill and knowledgeable about the cars. I am rebuilding my credit and there was no shame or judgement from him. And he seemed confident that we could make something work. He selected two options based on what I was looking for and after a test drive, we ran the numbers, the Tiguan was the ... Read More Google - May 30, 2026
Everyone that works there accommodate you and ask have you been helped? That's why I have purchased two vehicles there and my third one will be from them also.. ??
Just friendly honest service that's appreciated Jay was excellent and very responsive throughout the entire process. I really appreciated the friendly, honest service and how easy he made everything.
The dealership was extremely helpful and offered a no pressure experience. Price was as described and they gave me a really good deal on the vehicle. Staff was friendly and helpful.
Volkswagen Thousand Oaks Dealership is by far the most attentive experience we ever received while having the car. All the staff I connected with was attentive, respectful, and most importantly helpful. John Garcia was the representative that truly made sure I was taken care of. Gave me all the details and went the extra mile to help get my car towed.
I arrived to my appointment and they checked my vehicle in for maintenance service while I waited at the dealership. They were able to get my vehicle back to me quickly.
We are always satisfied with our experience when working Frank and John G. They do a great job.
My daughter is 18 she brought in her VW beetle. He helped her understand what kind of lock she needed for her tires and priced her out on two new tires. Pricing was fair. Estimate was great work was done quickly and efficiently. Really loved the inspection report we got Super happy with how everything went.
Jay and Alex the service writers and manager were fantastic there was a lot of issues updating my ID buzz. The head mechanic he was also awesome I appreciated all their work.
Frank is always kind and respectful. I trust him. I would send anyone there for service.
It was very easy for me. Everyone was so courteous. I am most appreciative of the behavior of all the staff. As to the visit – no problemo. Thank you very much. Ray Brown
Excellent, very helpful. Communicative about everything and made the visit very stress free. Overall great day with Victor at Volkswagen
These guys are great! Finished in the amount of time they said and the process was very smooth! Didn’t try to over sell me on anything and were very kind! I will be back for my next service! Frank is the best btw he’s always nice to work with!
Friendly Cheerful Efficient KNOWLEDGABLE WillIng to help each other Overall -OUTSTANDING Magnificent Superb Keep them all,
It went very well. The Uber ride went well
Victor in service was more than helpful, it was great having him take care of my Atlas. Very easy process
Professional, courteous and friendly welcome & at completion of service. Frank is good listener to questions with willingness to resolve concerns when it comes to car service and utmost safety measures.
Victor, my service advisor, understood my concern for a recurring issue on my ID4. He was very helpful and patient with me. He kept me updated and after issue was resolved he checked with me to make sure it hadn’t come up again.
Very polite and knowledgeable. Neftin is a great dealership. I recommend them highly. Great People
This was a great experiment.
Easy to deal with. Doesn't try to upsell me on anything I don't need Great
John in service and the parts team are the BEST. I don’t know what I’d do without them. Thanks for the keeping the car running! GO TEAM VW ✌️
They were polite and respectful from the moment I entered until I picked up my car and left. They explained everything to me, talked me through everything and even gave me some future advice on a couple of issues. They were open, transparent, and respectful!!
Nice workers! I appreciate the Uber ride and the great service and getting everything completed