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Volkswagen Thousand Oaks

John was very friendly and helpful. The service was thorough, including a video outlining the remaining life of my tires and brake pads. It was the easiest dealership experience I've ever had!

Went in for a recall visit was told it was going to take 1hr, took almost 3 was waiting too with no updates I had to ask for my car,

When I took the car in I dealt with Victor he was very pleasant and helpful. I have id.4, there wasn’t much other than software updates if anything that needed to be done. I was told that my car could use an alignment, but it wasn’t urgent. I don’t know the name of the gentleman who helped me when I picked the car up, but he was also very pleasant.

Very easy transaction. Done primarily over the phone. Was debating between a couple options and gave the dealership an opportunity to make a compelling offer. They did and we completed the deal. Car was sourced and ready a couple days after the first call. Easy in and out. Vahe did a good job and was easy to deal with. Finance processor was also very professional. Have purchased many vehicles in my day and this was one of the top 3 experiences due to ease and the absence of last minute shenanigans that some dealerships try and pull sometimes.

The got me in and changed my oil in a timely manner. All service on car has been done at this dealership.

Frank was very warm and welcoming. I had an excellent experience interacting with him. My car was serviced quickly at a great price. I am extremely grateful for the service he provided.

I have been using Thousand Oaks Volkswagen for many years. I always get great service. The appointment is always right on time. The estimates are always spot on a very good service. Very happy with it.

Addressed the recall and 20,000 mile service professionally, politely and correctly. Great atmosphere. Everyone was smiling. 5-star experience.

I HAVE BEEN BRINGING MY VW’S HERE FOR OVER 25 YEARS. ALWAYS HAVE COMPLETE TRUST IN FRANK OR JOHN DON BLOCK

Dealing with the Service Department employees is a pleasure.. Having a great Service Department, keeps the customers coming thru the front door of the Dealership..

Unfortunately, it was very expensive, but besides that, Victor explained the process Victor let me know what the video meant

It was great. Everyone was nice and I was called when my car was ready

Service manager was great, service tech did make a mess all over my passenger seat when they took out the filter that wasn't on the work order. That was not appreciated.

Honest, fast service John explained everything and listened to my questions. Kept me updated with everything going on